Frequently asked questions

1. neubau stores

There are no stores that are run by NEUBAU directly. Our products can be purchased offline from our distribution partners’ stores. You can find the store nearest to you through our retailer search.

2. Personal data

Data protection
You can find detailed information about data protection in our data protection statement.

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We are pleased that you are interested in our brand. If you want to receive our news you can sign in here at any time.

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We are very sorry that you want to sign out from our newsletter. To stop receiving our news you must click on the sign out button in one of the newsletter emails.

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Check if your newsletter is in the spam folder of your email account. We recommend to mark these emails as trustworthy”, so they end up in your inbox in the future.If you recently signed in to our newsletter, it can take some hours till you are successfully added to the mailing list.

3. Production and products

Made in Austria
Our products represent the highest standards in quality and design. All of our spectacles are produced in Austria with a lot of love and a keen eye for detail. 

Product accessories
All NEUBAU EYEWEAR spectacles are shipped with a cleaning cloth and a case. Also those items are manufactured with the same eye on utility and ecology. The neubau case for all naturalPX frames is manufactured from a cellulose base and without any need for glue, which makes it easily recyclable; the cleaning cloth is made from recycled plastic bottles and is packed only in recyclable paper.

4. Social commitment

See & Do Good
Our efforts to stay conscious of both environmental needs and excellent design is conveyed in the neubau motto SEE & DO GOOD. The conscious use of resources and regional Austrian production are at the core of our efforts. This not only concerns the material of our frames, it includes aspects like packaging, printed and in-store material. neubau eyewear additionally supports non-profit projects reinforcing nature in urban surroundings. Under this link you can learn more about our projects.

naturalPX
naturalPX is a highly developed eco-friendly material used to manufacture our polymer spectacle frames. naturalPX is made from organically sourced and renewable primary products, as 65% of it is based on oil extracted from the seeds of castor oil plants. naturalPX lives up to premium material characteristics: light in weight, super flexible and sturdy, without any limitations in terms of coloration, from deep colors to a long-lasting transparent crystal clear finish. The lightness of the material allows for comfort and gives our designs an enjoyable feel.

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