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Privacy Policy

Silhouette International Schmied AG
Last updated: October 2018 

Thank you for your interest in the products of Silhouette International Schmied AG (“Silhouette”; We”). The privacy policy below will give you detailed information about the (personal) data that will be collected, used and transferred when you visit our website www​.neubau​-eyewear​.com (“website”) and any sub-pages (“web pages”). Since your data protection is very important to us, we would like to explain what your rights and options are so that we can enjoy a trusted business relationship in the future. We operate in accordance with the amended Loi informatique et liberté” Act, dated 6 January 1978, and other data protection laws (where applicable), and we constantly strive to meet our obligations in a way that is as user-friendly as possible.

We make every effort to handle your personal data with the utmost confidentiality, and in full accordance with privacy law. Personal data is information that enables us or third parties to identify you as an individual. This may include a (dynamic) IP address, which is sufficient to identify you if, for example, internet service providers have the means to do so.

The controller responsible of the data collection is at Silhouette International Schmied AG, Ellbognerstraße 24, 4021 Linz, Austria, fr.​neubau.​service@​silhouette-​international.​com, Tel.: +43(0)7323848 – 0.

1. Data collected, processed and used with consent

1.1 When you buy our products, or create a customer account, you are obliged to enter certain personal details (your full name, your phone number and email address). We only use this information to offer you our services (delivery of products, managing customer bank details, etc.), and it is only processed and stored for this purpose. This data will never be stored for any longer than is allowed by law neither any longer as needed regarding the purpose of the collection (though there also may be a legal obligation to store certain data). 

1.2 Nevertheless, you can also visit our website without entering any of the data listed above; if you want to browse our product range without making a binding purchase, for example. Here we will only store your website usage data (e.g. date/​time of visit, internet service provider) in so-called server log files, so that we can keep our website running smoothly and optimise our offering. This information does not allow us to identify you.

2. Payment methods

2.1 If you decide to buy products from our online store, you (or we) will engage a payment service provider to initiate the transaction. Specific (personal) (payment) data will be transferred as part of this process, but we have almost no control how the data is stored and processed. In some instances — especially when you create an account with them (which may be obligatory) — your chosen payment service will have collected the data themselves. Please refer to the privacy policy of the payment provider in question when using their service. 

2.2 When choosing the credit card payment option, you will be sending your credit card details to us when you place your order. We will then ask the credit card company to initiate the payment transaction. The payment transaction is carried out automatically by the credit card company and your card will be charged. At the same time, certain data will be sent to the relevant credit card company and processed. We have absolutely no control over this process.

2.3 When choosing the PayPal payment option, certain data will be sent to PayPal (Europe) S.à r.l. et Cie, S.C.A., 22 – 24 Boulevard Royal, 2449 Luxembourg and processed by the payment service provider. We have no control over this process. When using this service, please therefore refer to PayPal’s privacy policy and terms & conditions, which you can find at https://​www​.paypal​.com/​a​t​/​w​e​b​a​p​p​s​/​m​p​p​/​u​a​/​p​r​i​v​a​c​y​-​f​u​l​l​?​l​o​c​a​l​e​.​x​=​de_AT.

3. Newsletter

On our website, you have the option of signing up to the neubau eyewear newsletter. To do so, you will need to submit your name, country, language and email address. The neubau eyewear newsletter keeps you up to date with the latest neubau eyewear products and industry trends and will only be sent to the email addresses provided. If you no longer want to receive the newsletter, you can of course unsubscribe at any time by clicking the Unsubscribe from newsletter” button after you receive it. The data stored for the purposes of sending you the newsletter will be deleted – as long as we are not legally required to do otherwise – after unsubscribing. We will never send you electronic marketing without your prior consent (registration).

4. Cookies

4.1 We use small text files called cookies” that are stored on your computer when you visit our website. These help us to optimise our service to make it more user-friendly, improve the design and make it more secure. In many cases, the cookies installed will be session cookies”, which will be automatically deleted as soon as your current browser session is over. Other cookies (e.g. storing your language preferences) will be stored for a longer period, or until you delete them manually. Cookies contain absolutely no personal data.

4.2 Most browsers accept cookies automatically, but you have the option of changing your browser preferences so that cookies are either generally rejected or only specific kinds are accepted (e.g. rejection of third-party cookies). If you change the cookies settings in your browser, you may not be able to enjoy the full functionality of our website. You can find out how to change the system settings for the most popular browsers using the following links:

Internet Explorer™: http://​windows​.microsoft​.com/d…
Safari™: http://​apple​-safari​.giga​.de/ti…
Chrome™: http://​support​.google​.com/chro…
Firefox™: https://​support​.mozilla​.org/de…
Opera™: http://​help​.opera​.com/​L​i​nux/9.…

5. Google Analytics

5.1 Our website uses Google Analytics, a website analysis tool by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). Google Analytics uses cookies to analyse your usage of our website, and the information collected by the cookies is generally sent to Google’s servers in the USA and stored there. The IP anonymisation used on this website means that your IP address will be held in truncated form by Google for member states of the European Union as well as other states party to the agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to Google’s servers in the USA and shortened there. Google will use this information to evaluate your website usage on our behalf, compile reports on website activity and provide other services to us in relation to the website and internet usage. Google will not associate your IP address with any other data it holds. Google will not be able to discern your identity.

5.2 Google is a participant of the EU-US Privacy Shield, which obliges a company to uphold the agreement and constantly maintain European data protection standards. A list of companies with Privacy Shield certification can be found at https://​www​.privacyshield​.gov/…

5.3 Using the process described in Point 4, you can set up your browser preferences to prevent it from storing cookies (or restrict third-party cookies only). In addition, you can also prevent Google from collecting and processing data gained from cookies relating to your website usage (including your IP address) by downloading and installing the corresponding browser plugin (http://​tools​.google​.com/​d​l​p​a​g​e​/​g​a​o​p​t​o​u​t​?​hl=de).

5.4 You can find out more information regarding privacy and Google Analytics, and what options you have, here: https://​www​.google​.at/​i​n​t​l​/​d​e​_​A​L​L​/​a​n​a​l​y​t​i​c​s​/​l​e​a​r​n​/​p​r​i​v​a​c​y​.html.

6. Facebook Pixel

6.1 Facebook processes data in accordance with its data policy. Here is some general information about how Facebook ads are displayed according to its privacy policy: https://​www​.facebook​.com/​p​o​l​i​c​y.php. You can find more specific, detailed information about Facebook-Pixel and how it works on Facebook’s Help pages: https://​www​.facebook​.com/​busin… You can prevent Facebook-Pixel from collecting and processing your data for the purposes of displaying Facebook ads. If you want to control what kind of adverts are displayed to you on Facebook, you can go to the page Facebook has set up for this purpose and follow the instructions on configuring user-targeted adverts: https://​www​.facebook​.com/​s​e​t​t​i​n​g​s​?​t​a​b=ads. The settings chosen will be applied across all platforms, meaning that they will apply to all devices from your desktop to mobile. 

6.3 To stop Facebook-Pixels from collecting data on our website, please click on the following link: Facebook-Opt-Out. Please note: If you click on the link, an opt-out cookie will be stored on your device. If you subsequently delete the cookies from the browser, you will have to click on the link again. Moreover, the opt-out only works on the browser you used to download it and only for the web domain where you clicked on the link.

6.4 You can further prevent the deployment of cookies that measure visitor numbers and enable adverts on the deactivation webpage of the Network Advertising Initiative (http://​optout​.networkadvertising​.org/), and also on the US-based website (http://​www​.aboutads​.info/​c​h​oices) or European website (http://​www​.youronlinechoices​.com/​u​k​/​y​o​u​r​-​a​d​-​c​h​o​ices/).

7. Data transfer; Right of information, correction and deletion

7.1 Unless otherwise specified in our privacy policy, data sent to us will not be given to third parties without your express permission. One exception where this may happen is in the case of third-party cookies, since we have tools/​plugins integrated into our website that set third-party cookies and collect specific information (see Point 5). 

7.2 In accordance with public privacy law, you have a right to find out — at any time and free of charge — which data we have collected from you, and subsequently stored and processed. You can at any time request any incorrect data to be corrected, and for certain transmitted data to be deleted. You can also withdraw any prior consent you have given us to process your data for the future. We will take the appropriate steps immediately after receiving your request.

Your request shall be sent by letter at the address mentioned in point 7, and shall be supplemented with a proof of the requestor‘s identity.

7.3 In accordance to public privacy law you have the right to lodge a complaint with a supervisory authority. 

7.4 You are also informed that you have the right to receive your personal data which you have provided to a controller, in a structured, commonly used and machine-readable format and have the right to transmit those data to another controller without hindrance from the controller to which the personal data have been provided. You shall have the right to have the personal data transmitted directly from one controller to another, where technically feasible. 

8. Contact details for privacy-related issues

You can send any declarations or requests regarding your rights — as stipulated in this privacy policy or the law — at any time by contacting us at Silhouette International Schmied AG, Ellbognerstraße 24, 4021 Linz, Austria, dataprotection@​silhouette-​international.​com, Tel.: +43(0)7323848 – 0.